Ten days, and the wrapper still on

How long you have

Contact us inside 10 days of delivery: email [email protected] with the order number and a photo if the issue can be seen. Please post nothing until we confirm and supply the address — unannounced returns cannot be identified.

What condition it must be in

Stationery is only resellable while it is unused. A notebook that has been written in, a pen that has been inked or a planner with a filled page cannot be returned, and that is worth checking before you open a sealed pack.

Put simply — unused, all parts present, original box, invoice in the parcel.

Exclusions

The following fall outside the return policy:

• Notebooks, planners or pads that have been written in
• Pens or markers that have been used
• Opened multi-packs where the seal is broken
• Clearance items marked final sale

If something arrives broken

If your order arrives damaged, faulty, incomplete or simply not what you ordered, we cover it — including the return shipping:

1. Film an unboxing video in one take. A continuous video from sealed carton to unpacked item is what a courier claim requires.
2. Send the clip and your order number to [email protected] within 48 hours of delivery.
3. You choose: a replacement or a full refund, and we cover the cost either way.

Refunds

Approved returns are refunded within 7 business days of the parcel reaching us. Prepaid payments return to the same UPI handle or bank account. For Cash on Delivery we need your bank details, because cash cannot be reversed the way a digital payment can.

Change your mind and you cover the return postage, and the original delivery charge is not returned. Our mistake means our cost, both ways.

Why we do not exchange

We do not offer a direct exchange. Where a different option is needed, return the original for a refund and buy the replacement as a new order. Two clean transactions move faster than one order held open while stock changes.